Last Updated: February 01, 2024.
- Tankless USA INC offers a 30-day return policy on any Titan tankless water heater that has not been installed or used and is shipped back in its original box, with all its original hardware, manual and everything that comes with the original product. No dents or scratches too.
- During that time, we will refund your purchase minus a restocking fee of 20%.
- There are no refunds of any product that has been installed.
- After the 30-day period, we do not accept any returns.
Return procedure:
- To set up your return, contact our Customer Service at or call us at (786) 316-6693 to set up the exchange.
- It is important that you contact us in advance for a return address and Return Authorization Number (RA#) which we will use to properly credit your account when we receive the returned item.
- Please note that you are responsible for shipping costs to return the product.
- Return shipments not clearly marked with a valid Return Authorization Number (RA#) may be refused or not properly credited to your account.
- We recommend that all packages returned to us, or the manufacturer be insured and that you obtain a tracking number from your shipping provider.
- Tankless USA is not responsible for products lost or damaged while being returned to us for any reason.
- Refunds to be made within 7 days from the date of return.
- All refunds will be shown as a credit against the credit card to which the original order was charged.
Product Warranties:
- Titan Products:
Warranty is directly with manufacturer company Niagara Industries since day one of purchase. Titan products come with ONE (1) year warranty on the electronic components, and TEN (10) year warranty on the mechanical components. For warranty just call or bring the heater to Niagara Industries. Phone: 305-876-9010. Address: 2540 NW 38th Ct. Miami, FL 33142
- Stiebel-Eltron Products:
Subject to the terms and conditions set forth in this limited warranty, Stiebel Eltron, Inc. (the “Manufacturer”) hereby warrants to the original purchaser (the “Owner”) that each Tankless Electric Domestic Hot Water Heater (the “Heater”) shall not (i) leak due to defects in the Manufacturer’s materials or workmanship for a period of seven (7) years from the date of purchase or (ii) fail due to defects in the Manufacturer’s materials or workmanship for a period of three (3) years from the date of purchase.